CUSTOMER CARE

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We’re always ready to help!

 

Contact Us

send us an email to:

info@mabelmariefashion.com

RETURNS

Return Policy

Items must be sent back to Mabel Marie within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will be given.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Mabel Marie and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our store location in person but first needs to inform via email or mailed back to the same location at:

Mabel Marie 

4235 Ridge Ave

Philadelphia, PA 19129

All in-store returns will be issued store credit that can only be used in-store.

• Exchanges

At Mabel Marie, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

• Processing

Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 3-5 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.

• Final Sale Items

Non Returnable, No Exceptions FARRAH BOMBERS ARE NOT EXCHANGEABLE 

All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.

• In Store Pick Up

We also offer an ship to store pick up delivery option for local residents who want to pick up their items in store. Some Items eligible for in store pickup on the same day must be purchased before 1 pm eastern time, and will be shipped from our online facilities to our Philly store location (4235 Ridge Ave Phila, Pa 19129) and will be available for pick up at 6 PM eastern time MONDAY-FRIDAY.  Please note we have separate facilities for our online inventory and items purchased will not be available immediately. 

To have your items shipped to the store, you must enter the code SHIPTOSTORE in the discount code bar at checkout. Your shipping fee will be waived, and our staff will know to ship to the store. If you placed your order and forgot to provide us with the code please call us and the shipping free will be refunded and the items will be sent to the store. Orders placed after 1 pm Friday and throughout the weekend for pickup will not be available in store until Monday after 6 PM. If you need an item ASAP, please contact us at (267) 699-6452 and we may be able to assist you in getting a faster pick up. Please bring the card you paid with and a valid government issued ID at the time of pick up. You will be asked to provide us with your ID number and your signature to confirm your items were picked up. 

Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. If a customer decides they would like the items shipped instead, they can request an invoice for shipping and items can be sent to the address they provide. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against Mabel Marie Fashion.

FAQ

Do you provide International delivery?

 

Yes

How do I return an item?

 

All Sales Are Final

What is your returns policy?

 

All Sales Are Final

How do I track my order?

 

Tracking Number will be provided